KM
Kelly M

1 reviews | Active since Oct 2017

20 Jun 2018, 13:53

Angry customer

I am absolutely disgusted and disappointed by the service I'm getting from the change of ownership department at multichoice. I have been trying to change ownership since Monday, today is Wednesday 2 pm. I've spoken to 50 different people, one says this, the other days that. I've received 50 different reference numbers and yet I wait.

The system is horrible and you have no one to give you answered

Very very very disappointed. For such a big company to give such service. Disgusted.

Angry customer

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Jun 2018, 14:12
Official

Dear Kelly Malebye,

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Jun 2018, 14:30
Official

Dear Kelly Malebye,

Our records indicate you were advised we have not received the copy of your ID to enable us to process the change the ownership. The driver’s license is enough, but we have not received it.

Kindly attach all the documents in one email so that we can assist accordingly.

Should you require further assistance, please do not hesitate to contact us send an email to *** .

Kind regards,

Edward

DStv Hello Peter Team

Best regards,