LR
L R
1 reviews | Active since Jan 2014
05 Jul 2016, 08:44
Angry Customer
<p>This morning i called DSTV call centre to cancel my subscribition for July and August and was told i couldnt for July and thats how they conduct bussiness .I had and opp done last week and explained im not in Richards Bay an i will be recovering in Durban.Dstv is quick to re install but cant disconect when asked to.I am a premium member and my account is always paid on time.Why should i waste R759 wen im not even going to watch.To add to my frustration the call centre agent Zimkhitha tried to sell me an upgrade instead of calming me down.I woukd like senior managment to assist with this or you will lose a client.Is this how we treat or rip of clients...Ref no: ********** 7-I33</p>
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DStv (MultiChoice)'s replyOfficial
05 Jul 2016, 09:31Dear Mr Ramdhari
We confirm service can only be cancelled on your payment date yours being the 27th of every month. It is the reason why you were advised that it has been scheduled for cancellation for the 27th July.
For more information please refer to this link for our terms and conditions: http://go.dstv.com/multichoice/documents/multichoice-subscriber-t-and-c.pdf
Thank you for your continuous support. We wish you a speedy recovery.
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply05 Jul 2016, 09:31
Official
Dear Mr Ramdhari
We confirm service can only be cancelled on your payment date yours being the 27th of every month. It is the reason why you were advised that it has been scheduled for cancellation for the 27th July.
For more information please refer to this link for our terms and conditions: http://go.dstv.com/multichoice/documents/multichoice-subscriber-t-and-c.pdf
Thank you for your continuous support. We wish you a speedy recovery.
Regards
Elna
Best regards,