ANGRY CLIENT

I logged a complaint last week, the 29/11/2024, i had to call in and get assistance regarding my complaint, No one has called me since, the only lady that called me and assisted me was a lady from the hellopeter complaints department. She advised that she would call me the Sunday, but i think something happened or she forgot about me. But i would appreciate it if she can call me back to assist me. I called in today for assistance, i had such a bad experience overall with agents and a manager, i called in today and spoke to Thabi, who is in the inbound department in Randburg. I explained why i am calling, but i got frustrated because i have to explain over and over again, i ask to speak to a manager, Thabi then got Mavis Madomo on the line, who is a manager from the inbound call centre in Randburg, I have never experienced such disgrace service in my life, We first had connectivity issues, afterwards she could hear me, She has interrupted me throughout the call.,she did not listen to me, I had to repeat myself over and over again, How can you try and help a client but you not listening to the whole story or complaint of the client, but yet you interrupted the client and now you want to tell the client what other options there is for assistance,She didnt even ask me about the reference number i got for the showmax, to see where is was escalated to, I want a manager that is higher than Mavis to listen to the call and provide me with me, I had questions, but yet still has no answers to my questions, and I called from from my word number. I am horrified by how this call was handled, she does not have softskills, she needs training, I even got to a point where i sweared on the call, because she was patronizing me on the call. I had an issue with my showmax, she is not listening that no one called as i am explain, i didnt even explain to her that the lady from the hellopeter tried to assist me, and that she will have to change my email address that is link to my account, i couldn't even explain to her, because i was interrupted.

I still need proper answers as to why I owe DSTV almost a R1000, which is not even my monthly subscription. can a manager please call me. I am Highly ANNOYED.