Angry client

So on the 25th Feb i made a cash payment of R529, then you guys still debited my account again for an amount of R529.00 i logged a Hellopeter query and on Saturday dated 2021/02/27 Sandile called me and he actually wanted me to reverse the one payment on my side, which i refused due to bank charges, he then assured me that he has changed my account to only cash payment and process a refund, now i just spoke to Swayda Chetty and she was very much helpful but told me that a refund was not done and my account is still not changed to cash payment, i need my money today, not tomorrow but now, i don't care how you guys resolve this but i need my money!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! This is really BULL**** service