KR
Katie R

1 reviews | Active since Nov 2019

17 Sept 2024, 16:01

ANGRY CLIENT

Hi, I AM ****ING ANGRY, I AM PAYING FOR MY SERVICES TO WATCH DSTV,PLEASE TELL ME HOW IS IT THAT 9 PEOPLE ARE CONNECTED TO MY PROFILE, I DNT HAVE FRIENDS, MY FAMILY HARDLY VISITS ME, BUT PEOPLE ARE STREAMING ON MY ACCOUNT. I WAS UNAWARE ABOUT THIS. AS WE WATCHING TV, WE SHOW A POP UP ON THE SCREEN IN THE CORNER SHOWING SOMEONE IS CONNECTED, AND WHEN THAT HAPPENED THE CHANNEL SWITCHED TO ANOTHER CHANNEL.THIS HAPPENED TODAY. 9 PEOPLE WAS CONNECTED. HOW IS IT POSSIBLE THAT MY INFORMATION AND PASSWORD IS LEAKED,WHY IS THERE POPI ACT, OUR INFORMATION IS NOT SAFE, I HAVE ASKED FOR ASSISTANCE, I SPOKE TO A KATLEGO, WHO WAS NOT WILLING TO ASSIST ME FURTHER BECAUSE I WAS COMPLAINING, I HAVE BEEN HAVING ALOT OF PROBLEMS WITH YOU GUYS FOR THE PAST FES MONTHS NOW. I NEED A MANAGER TO CALL ME URGENTLY!!!!!!!

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Sept 2024, 16:04
Official
Hi Katie,

 Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible. 

Kind regards,
DStv: Hello Peter Team
KR
Katie R's update20 Sept 2024, 13:13
Reviewer Update
I AM STILL WAITING ON FEEDBACK,AND I AM VERY UNHAPPY RIGHT NOW, THERE IS ALWAYS A PROBLEM WITH DSTV,WHAT THE HELL MUST I DO TO GET FEEDBACK OR ASSISTANCE, BECAUSE CLEARLY YOU GUYS DONT WORRY AS LONG AS YOU GET YOUR MONEY. THE CLIENTS CAN GO TO HELL!!! I HAVE SEND EMAILS TO DSTVHELP, I AM STILL WAITING ON ASSISTANCE, TWO DAYS HAVE PASSED AND NO ONE IS CALLING ME BACK. I NEED A MANAGER TO CALL ME!
KR
Katie R's update20 Sept 2024, 15:56
Reviewer Update
WHEN WILL SOMEONE CALL ME, THIS IS NONSENCE MAN.