ANGRY CLIENT

I LOGGED A COMPLAINT ON THE 17/09/2024, SINCE THEN NO ONE HAS CALLED ME TO ASSIST ME WITH MY COMPLAINT. IT THE 23/09/2024,STILL NO FEEDBACK. i AM HIGHLY ANNOYED. WE HAVE ALSO SEND AN EMAIL TO DSTVHELP, NO FEEDBACK FROM THEM AS WELL.

SHOULD I BEG TO GET ASSISTANCE FROM DSTV.

BELOW IS THE EMAIL THAT WAS SEND TO DSTV

I AM THIS CLOSE TO GO TO THE OMBUDSMAN FOR THIS ****!

Hi

I am highly ANNOYED, I was watching tv when we saw a pop up on the screen in the corner, showing someone is connected to my profile.

I ASK FOR ASSISATNCE ON THE LIVE CHAT ON THE DSTV STREAM, I SPOKE TO AN AGENT called AZ/KATLEGO ROUND ABOUT 15:30, WHO ASSISTED ME TO A CERTAIN LEVEL, AS HE WAS NOT IN THE MOOD TO ASSIST ME FURTHER BECAUSE I WAS COMPLAINING, I THEN ASK FOR HIS SURNAME, HE JUST IGNORED ME, AND ANOTHER AGENT ASSISTED ME, I WOOULD LIKE TO KNOW IS THAT HOW CLIENTS ARE BEING TREATED BY AGENTS.

WE DO PAY FOR A SERVICE, I WANT HIS SOMEONE TO LOOK AT THE CHATS AND I WANT HIS MANAGER TO CALL ME, THIS IS UNACCEPTABLE.

REGARDS THE POPI ACT, HOW IS INFORMATION BEING LEAKED.

I DON’T HAVE FRIENDS,MY FAMILY HARDLY VISITS ME, SO WHO IS VIEWING ON MY ACCOUNT.

I HAVE TWO ACCOUNTS WITH YOU GUYS, ONE PREMUIM AND ONE COMPACT,

YOU WONT KNOW IF AGENTS ARE STREAMING ON OUR ACCOUNTS, BECAUSE ITS BEING DONE UNDERCOVER, SO CHECK YOUR AGENTS, I WANT A MANAGER TO CALL ME, I AM PAYING FOR MY SERVICE TO WATCH AND SOME POPEL ARE JUST WATCHING FOR FREE.

MY SON IS HARDLY AT HOME, AS HE IS AT SCHOOL AND AFTER THAT HE GOES TO MY MOTHER, I AM THE ONLY ONE AT HOME EVERYDAY AS I AM WORKING FROM HOME STILL. MY HUSBDAND COMES HOME LATE AND THEN HE GOES AND FETCHES OUR KIDS.

SO PLEASE TELL ME HOW IS IT POSSIBLE FOR PEOPLE TO VIEW ON MY PROFILE, THIS IS AGENTS WORKING FOR DSTV,I DON’T CARE WHAT YOU SAY ABOUT THE POPI ACT. I NEED A MANAGER TO CALL ME!!!!!