ANGRY CLIENT

I AM HIGHLY ANNOYED WITH THE SERVICE FROM DSTV. I CALLED IN ON THE 12/12/2024 FOR ASSISTANCE FOR MY SHOWMAX. I UPGRADED MY DECODER FROM AN EXPLORA TO EXPLORA ULTRA, MY DECODER HAD A HARDDRIVE PROBLEM, AND I HAD TO TAKE IT IN, THE LADY AT THE COUNTER ADVISED ME THAT THEY WILL GIVE ME A DECODER THAT WAS USED ALREADY, ITS JUST THAT THE HARDDRIVE WAS CLEANED, I ADVISED HER THAT I DONT WANT SOMEONE ELSES PROBLEM, SHE THEN ADVISED ME THAT SHE AN CLEAN MY DECORDER AND I CAN USE IT AGAIN. I WAS ANNOYED WITH HER AND I TOOK MY DECORDER AND LEFT AFTER SHE CLEANED IT. SO I GOT HOME PLUGGED IT IN AND I HAD TO SIGN IN AGAIN TO THE APPS. WHEN I TOOK THE EXPLORA SHOWMAX WAS ALREADY INSTALLED ON THE DECORDER, SO WITH THE ULTRA I NOW HAD TO SIGN IN TO SHOWMAX I TRIED TO USE MY LOGGINGS BUT WAS UNSUCCESFULL. I CALLED IN ON THE 12 FOR ASSISTANCE, AND WAS ADVISE THAT THE ENQUIRY WAS LOGGED AND SOMEONE WOULD CALL ME. I HAVE UP UNTIL NOW NOT RECIEVED A CALL FROM DSTV TO ASSIST WITH SHOWMAX.AND WE IN THE NEW YEAR ALREADY, SO THATS MY FIRST PROBLEM

MY SECOND PROBLEM I HAVENT MADE PAYMENT ON THE 27/12/2024, DSTV TRIED TO COLLECT MONEY FROM MY ACCOUNT,BUT THERE WAS NO MONEY IN THE ACCOUNT, AGAIN THEY TRIED ON THE 31/12, SAME STORY. I RECEIVED A MESSAGE REGARDING MY PAYMENT FOR MY ACCOUNT AND SAW THAT I NEEDED TO PAY R3228.00, I CALLED THEM TODAY 02/01/2024 AND SPOKE TO MINENHLE NXUMALO, WHO ADVISED ME THAT I HAVE A PRORATA OF R821.00,THAT I NEEDED TO PAY AS THEY TRIED TO DEDUCT MONEY FROM MY ACCOUNT TWICE AND IT FAILED, AND ADVISED THAT THE SYSTEM GENERATED TWO QOUTES, SO I AM TRYING TO UNDERSTAND WHY IS MY PRORATA R821 WHICH IS ALMOST AS MUCH AS THE COMPACT PACKAGE THAT I HAVE ON MY ACCOUNT, I HAVE TWO PACKAGES WITH YOU GUYS ONE IS A COMPACT WITH EXTRA VIEW AND THE OTHER IS PREMUIM ,BUT PAYMENT THAT I MUST MAKE NOW IS R2389.00,SO I ENQUIRED AND WANTED TO KNOW WHY IS THAT AMOUNT SO HIGH,THE AGENT EXPLAINED BUT I STILL DONT UNDERSTAND, SHE GOT ANNOYED WITH ME BUT STILL REMAINED CALM, BUT SPOKE ABOVE ME, WHEN I AM SPEAKING, SO THAT IS POOR SOFTSKILLS, I NEED ANSWERES AND WANT A MANAGER TO CALL ME TOMOROW, SHE ADVISED ME THAT SHE WILL ASK HER MANAGER WHO IS SIZWE SIBIYA TO CALL ME BEFORE 08:30 AM TOMOROW, WHICH I AM WAITING ON.

I HAD A COMPLAINT ABOUT MY SHOWMAX, NOTHING WAS DONE TILL NOW, I MEAN I AM PAYING TO WATCH DSTV,BUT NOW BECAUSE I DIDNT PAY FOR DECEMBER, THE AMOUNT OF MY FULL PACKAGES IS ALMOST R3000, BUT YET YOU FAILED TO ASSIST ME WITH MY PROBLEM,I HAVENET WATCH SHOWMAX FOR THE WHOLE MONTH, BUT NOW YOU GUYS ARE VERY QUICK TO RUN QOUTES ON MY ACCOUNT FOR PRORATA AMOUNTS, MY UNDERSTANDING REGARDING A PRORATA AMOUNT IS WHEN YOU TAKE OUT A NEW DECORDER, WHY IS THERE EVEN A PRORATA ON MY ACCOUNT. I AM VERY ANNOYED!!!!!!!

AND VERY DISAPPOINTED!!!!!!!!!