Hellopeter
Share Your Experience

1 reviews | Active since Dec 2016

07 Mar 2017, 14:13

ANGRY AND DISAPPOINTED

<p>I payed R350 for my compact subscription on the 2nd of March 17 as i always do but i work up to an error message this morning saying I've been disconnectedbecause i didn't pay I've waisted R100 on airtime trying to get answers but still have nothing to show I'm very angry and disappointed at your services</p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Mar 2017, 14:27
Official

Dear Ndumiso

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply07 Mar 2017, 15:28
Official

Good day Ndumiso

Thank you for taking our call today.

As discussed, your service has been reconnected and the reconnection fee charged is reversed.

We will be liaising with our insurance team for urgent feedback in this regard.

Please contact us should you require any further assistance.

Kind regards

Dinah

's update07 Mar 2017, 15:31
Reviewer Update

Thanks a lot it's probably the fastest response I've ever received from multichoice. But I'm happy now thank you

DStv (MultiChoice)
DStv (MultiChoice)'s reply13 Mar 2017, 09:53
Official

Good day Ndumiso

As discussed, please accept our apology your inconvenience.

Our insurance team have cancelled the insurance and will manually adjust your DStv account. We will respond to your other review in this regard.

Thank you once more for your time and patience.

Please don’t hesitate to contact us should you require any further assistance.

Best regards

Dinah