Angry and disappointed

I got a message on the 25th of July that I owe triple my monthly subscription. I called the call centre and was told issue is escalated. Called again on the 26th to follow up still no answer. Went into the Durban Gardner branch was told there's a system error and I should just pay my normal monthly subscription to which I did. This morning I get a text that I'm owing and my service will be terminated. I get a call from home service terminated. I called 8 times, wasted over R300 airtime and over 2 hours where I was on hold for 35 minutes on the one call and ended dropping the call and calling again. From the morning till now my service is not activated. Cyril Fortein said I must call after an hour and my service would be activated. I called an hour and 30 minutes after he was on lunch and I was told to call after 20 minutes. I called after 30 minutes they did not know him, asked to speak to a manager was put on hold for 29 minutes had to cut the call again. Is this the type of service you provide to your customers? Where your technical errors affect me and my family, wastes my money on airtime and my time holding to get assistance and I end with an unsolved query, no service. I'm highly disappointed and am definitely switching to Netflix, this type of nonsense is not on. Invest in upgrading your systems and training your staff to provide good client services.