Angry

Insurances were added to my dstv account without my concern, when I noticed before paying my account i contacted them and they referred me to their insurance company, and i couldn't reach them for 2days i then decided to write them an email for them to cancel those insurances, the did. I paid my account on the 26 of March. Today on 3rd of April they decided to block my dstv because of a refund that their insurance company needs to pay.. And how am i part of that couldn't you resolve it without blocking the channels, cos its not like i didn't pay for the service. When i called your customer care i spoke to phindile and nontobeko or ntokozo...who both off them kept me on hold amd then dropped my call without me being assisted that was very rude and not a manner, i need compensation for my cellphone bill because both those calls took about 30min me holding for nothing.. Only for them to drop the calls on my ear. I am very ****ed and annoyed..