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carol M

1 reviews | Active since Apr 2014

12 Nov 2020, 18:09

Angry

There customer service is rediculours and poor I called thier call center on the 05/11/20 used my own airtime as there was an amount outstanding on my account I asked the lady who helped if I needed to pay she said no it will go off with my debit order I asked her to change my cell phone number as they are sending massages to my daughter's number she told me my cellphone is a primary number on the account. Today I received a call from my daughter telling me our service has been stopped how if they said I should pay month end, whose paying for the reconnection n this is not the first time this is happening, I called again talked to Rodney who told me magager will call me even now I am waiting.

Can this Company change the manner of which they treat their customers n train their stuff properly course we using since we have kids other than thy who wants to pay for watching the same thing over n over again... Mxm

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Nov 2020, 20:22
Official
Hi Carol, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team