RM
Rejoice M
1 reviews | Active since Mar 2015
29 Nov 2016, 08:32
ANGRY
<p>I sent a complaint on Thursday (24/11/2016) about my decoder that is not working and requested that my service be suspended as I'm currently not using it because of the fault that I don't understand. I still havent got any response either than the automated message that is sent to everyone complaining on Hellopeter. I really dont understand the manner that that they're treating their customers. I think if we can another competitor we will at peace as they will know and understand how important a client is when it comes to customer service.</p> <p>Thre's nothing that I need from Multichoice but just to have my decoder fixed period.....</p>
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
29 Nov 2016, 08:51Dear Rejoice
We acknowledge receiving your query. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply29 Nov 2016, 08:51
Official
Dear Rejoice
We acknowledge receiving your query. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Nov 2016, 12:21Good day Rejoice
Thank you for taking our call today.
As discussed, we have scheduled for your DStv service to disconnect on the next payment date (15 December 2016). Your service will remain disconnected from 15th December 2016, till further notice.
We highly recommend that you have the decoder tested at the nearest MultiChoice branch or agency. This way you'll have the service cancelled immediately provided the decoder is faulty. Alternatively, your current decoder will be swapped at no cost cause this decoder is insured.
Best regards
Dinah
Best regards,
DStv (MultiChoice)'s reply29 Nov 2016, 12:21
Official
Good day Rejoice
Thank you for taking our call today.
As discussed, we have scheduled for your DStv service to disconnect on the next payment date (15 December 2016). Your service will remain disconnected from 15th December 2016, till further notice.
We highly recommend that you have the decoder tested at the nearest MultiChoice branch or agency. This way you'll have the service cancelled immediately provided the decoder is faulty. Alternatively, your current decoder will be swapped at no cost cause this decoder is insured.
Best regards
Dinah
Best regards,