ANGRY!

In February DSTV sent an email indicating that if I pay 3months on time then the 4th month will be free. Around the week of the 20th I called DSTV to inform them that I will not be paying due to having qualified for this promotion. On the 25th my services were suspended I called in and they reconnected my services. To date my services have been disconnected about 4-5 times. This is getting irritating because I constantly have to spend a lot of airtime to call in, explain the story over and over again before my services are reconnected. I paid on time for 3months so why is that when I am supposed to get my 4th month I must struggle like this???