ANGRY

Background of my story • 31st October 2018( Wednesday) Received a call from insurance company and I told them to call me end of November • 4th December 2018(Sunday) My Explora decoders didn’t want to play • Took it to Isitya Satellite installation in Khayelitsha & I was told I need to buy a new one bcz my Explora is faulty and it can’t be repaired. • Purchased a second Hand Explora decoder for R600.00 on Sunday the 4th , because I couldn’t let my son not to watch his cartoons

Reasons why I’m writing or requesting the managers/directors of Multichoice to contact me

• If the insurance company didn’t call me 4 days before I was not going to write this message • I was told that my warranty expired in 2017 already, but no-one called me before to offer me this insurance • Why I wasn’t called before my warranty expired? • What makes me so mad is the fact that this happen just 4 days later • I’m paying over R400 AND I REALLY DON’T THINK THAT I WAS GOING TO HAVE A PROBLEM IN PAYING JUST OVER R50.00 TO INSURE BOTH OF MY DECODERS • I have been loyal client/customer of Multichoice for over 8yrs and I’m on debit order NOT EVEN ONCE IT BOUNCED BACK

 What I want is my money that I used to purchase the second hand decoder as it was not my fault that the insurance company decided to call me almost two years later.

 And I had no contact number or no number (Insurance) was given to me when I purchased this November 2016.

Please don’t refer me to your call centre I’m sick and tired of speaking to them as no one between Multichoice and the insurance company (The 3rd Party) does not want to take responsibility as your call centre kept on reminding me that they are not obliged to call all customers informing them about the warranty and to adviced them about insurance.

My question to the last guy that I spoke was. Whose responsibility is it to inform or offer insurance to its customers? And I was directed to DSTV Website and I told him that I don’t have access to internet, it only when I’m at work and it is very limited.

I received bad service from your call centre, is it because I’m a black female?