anger to smil

hallo, I called in earlier today as my account was blocked in error by Multichoice for payment which I did. I was fuming but Thembi Goli marinated me and calmed me down and reconnected my subscription. she was patient and very importantly listened to me to understand my frustration and anger, but handled it with care and professionalism. she is a gem in your company. I hope my account wont be cut again. thank you