***** and *****ulent dealings wifi internet

Never in my life have i been this shocked about service provider,i was on 24months contract compact+internet 400g.towards end contract which is this month suddenly started experiencing wifi network issues i never had throughout 24months contract.i have keep calling in about same issue get resolved minutes and disconnected again.someone called offer new contract with new router,as results dissatisfaction about struggle their wifi,i told them want cancel service's Zanele who refused disclosure her surname that was on live chat with told me even data paid for will be lost if cancel,in other words im forced continue dstv internet because i dont want loose data paid for that is in simcard.never in my life heard of such.in order use my data already have they force me continue because im told theyll cancel data i paid for already in sim this is ***** ill take this further.