And the prize for the worst service goes to...

My PVR decoder broke in April. I ordered a new one online and now 6 months down the line still do not have a service that works. First their system failed and despite taking my money they did not process the order. That took 3 months to resolve. Since then I have been desperately trying to establish my original setup with a main decoder and secondary decoder on one premium subscription. Instead the y have increased my bill 2.5 times and turned off my services. Each time I phone, and its in double figures the agent sorts one problem and creates a new one. A refund was processed for half the amount it should have been. Services were reconnected, at a charge, but not a premium account so there's no catch up. Their self help and phone centre support could not be worse. If they didn't owe me money, I'd be happily only having a Netflix Account.