******* AND ****S!!!

After writing a complaint on 6th April regarding the incorrect debit(I was charged for a cancellation of an extra decoder that I have no knowledge of), I received a call from Dstv on the 7th April and explaining the matter the solution was that my money (R220) will be reversed back into my account. She said it would take approximately 48 hrs, nothing happened! The following friday the 14th Apr I received another call from Dstv agent asking about matter, I explained it all over again & that i still haven't received my refund. He promised to escalate seeing that I'm using a different bank that it could be the reason it delayed. Come May 05 they (Dstv) still debited the monthly premium but my refund is still not seen!