********* and pathetic service from Multichoice DSTV.

Forced to rate their service as 1 star in order to write this review, if I had a choice their service would be rated ZERO stars as I am absolutely disgusted with their ********* business practice! On the 28th April 2024, I personally went into the DSTV branch situated in Durban Central (Smith Street) as my secondary decoder was not working and continuously stated that it was loading. The consultant took in my DSTV decoder which was an explorer and issued me with a different Dstv decoder. When I connected the decoder both my primary and secondary decoder was not working I was issued with an error message reading E48-32 which refers to no signal, I called DSTV and they were unable to assist me with removing or resolving the error. Therefore I was unable to use my DSTV account from the 28th April 2024 to the 02nd May 2024 which is when I decided to cancel my DSTV plan. On the 02nd May 2024 I called in to DSTV yet again on my own account and spoke to an agent requesting to cancel my plan, the agent at no point advised me that I was under contract or any other obligation she simply stated that I would need to settle an amount of R180.00 to cancel my DSTV account. I then paid the amount and sent her proof of payment as requested which was emailed to - *** with reference number - ***. I was under the impression that my account was settled and closed off with DSTV as confirmed by the consultant however on the 06th May 2024 DSTV debited my bank account for R806.83. I called DSTV today the 07th May 2024 enquiring why my account was debited as I had cancelled my DSTV plan, with reference number - ***5-I the consultant advised me that I was under contract and had a remainder of 14 months to settle with DSTV this was a HUGE shock as this was NEVER previously advised. I was then told if I want to cancel my plan I need to pay an amount of R1547.00 for the DSTV plan and an additional R900.00 for the explorer installation when I questioned the consultant regarding the r900.00 installation cost she stated it was mandatory regardless of the several times I had told her that DSTV NEVER completed an installation I had to get an external contractor to complete my installation. However relentlessly she insisted I need to pay these funds should I want to cancel my plan I then asked for this in writing which was sent to my email. On the 07th May 2024 at 09:44 I received the settlement quotation as follows: Settlement quotation for agreement under customer number: ***5 Goods description: Explora. SN: A*** Thank you for requesting a settlement quote for your Decoder Payment Plan agreement. The amount you need to pay to settle your account is ZAR 1,469.65. Shortly after I received another settlement quotation as follows: Settlement quotation for agreement under customer number: ***5 Goods description: Explora. SN: A*** Thank you for requesting a settlement quote for your Decoder Payment Plan agreement. The amount you need to pay to settle your account is ZAR 864.50. Same reference number, same serial number yet I have received THREE completely different figures to settle this account! I AM ABSOLUTELY DISGUSTED AND EXTREMELY ANNOYED BY THIS ********* BUSINESS PRACTICE!!! DSTV is a complete and utter ****! I have been a loyal customer to DSTV and never expected this pathetic service! This has been my worst experience with DSTV!!! This needs to be resolved ASAP! I look forward to your response and my REFUND! Mr Colin Leonard King