*********** and pathetic service

Dstv, you keep on frustrating me with your pathetic service and sending me from post to pillar. My primary decoder gave issues last year and your pathetic agent in Secunda conveniently could not replace my decoder since they did not have stock, buy I had to honour my insurance premium.

4th of January 2025 I again approach DStv to enquire about a replacement decoder and this time I could be assisted but the agent had to send an e-mail to DStv requesting the exchange of the machine and to get my add on services connected.

You as Dstv left me frustrated as my extra view channels all the sudden give error codes and some channels are blocked. Three calls and more than 3 hours spend on my phone account your call center are adamant that there is a problem (all the sudden) with my installation. Well, R1600 further to be paid to one of YOUR accredited installers which in return refer the problem back to DStv, my connection is still an issue. Your call agents are so *********** that they does not know to solve the problem, instead they keep on adding and deleting decoders from my account.

Currently, I paid a full DStv premium subscription with two extra views but only receiving ONE connection.

Dstv, I request you to refund my FULL January subscription and forget about me as a long standing client for more than 20 years.

No wonder DStv is dying a slow death. We don't need you incompetence anymore by *****ing customer's money while we don't get the service already paid for.