1 reviews | Active since Aug 2010
and i wait again!
I called on the 07 August 2015 to ask about the change of programme on chanel 167 glow, the consultant suggested that the best person to talk to was her team leader. So i agreed and waited for a good couple minutes only to find out that the team leader is going to a \meeting"and as per the consultant he would call me back either at 12pm or on saturday morning. Now i have dealth with the call centre and everytime i asked to speak to a team leader they are always in a meeting or on lunch. Please feel free to listen to my recorded calls and this is the only way to get a response ie to shame and degrade dstv. Its a pity really cos you have so many\""\""meetings\"" yet your service to your customers is deplorable. Its shamefull"""
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
MultiChoice do not schedule channel programmes but buys ready-made local and international channels. Each channel schedules new and recurring programmes according to a programme or movie's license specification.
Your concerns have been escalated to the relevant department for urgent attention.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
MultiChoice do not schedule channel programmes but buys ready-made local and international channels. Each channel schedules new and recurring programmes according to a programme or movie's license specification.
Your concerns have been escalated to the relevant department for urgent attention.
Thank you for taking the time to point out our service failings and suggestions, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert