And i am still made to wait

after all my phone calls, time and frustration I went through to get my application for the DPP approved, I am told I still need to wait another 7 days to get my decoder.<br> this is the reason monopoly companies should not exist because they know that you will not have an alternative no matter how badly that treat you as a client even tough you are paying and the service is not free.<br> I cant believe that after waiting almost 2 weeks for an approval I still get told that I must wait for my decoder, at what point does Multichoice escalate client requests and ensure a quick response time. Even the complaints department promise and don't deliver. I was told by the lady from complaints that she would follow up on Monday the 9th November and she would advise me what's going on, but I received no call and to top it off they cut my services because they failed to debit my account, yet the funds were available. Disgusting