And DSTV Continue to Disappoint

I have been having endless problems with your accounts and call centre department for the past 4 months. When calling in on the 25th May to obtain the full amount outstanding that I needed to pay in to square up my account I was advised that the total was R1948, which I then paid in no problem – thinking my account was all in order. To my surprise the next month an amount of over R2000 was deducted and then this whole back and forth started.. Your call centre agents give me half information and are of no help at all and when I said I would escalate I was told they are going to escalate to the Price Lock team but this doesn’t get done and the debt amount just gets a higher. I’ve been waiting for almost a month for someone from the price lock team to contact me but only when I post updates on face book for everyone to see does someone respond but still NO RESOLUTION. An agent called last week and I requested that someone call to help me arrange a payment plan – NOTHING then I spoke to another agent yesterday and I am still waiting for someone to call back. Yes I know my account is in arrears and I would like to catch up on that amount but you guys don’t give me an opportunity as you keep debiting the incorrect amount and no one ever contacts me back to make this arrangement. And by doing so the debit order does not go through and I end up with bank charges.. I do not want my account debited anymore as multichoice does not respect me or my account. Maybe it would be fair if Carte Blanche did some investigating on their own accounts department and see if all clients are happy with the way they are being debited. And the amount of respect their call centre agents have towards their clients.. I know of more than 15 clients who are experiencing the same debit order issues with DSTV.