*********** AND DISHONEST STUFF

I spoke to Annalisa requesting for her to change my payment to the end of the mond from the 15 of each month. I did request it from the lady that called me on 15/11/23 to inform me about the change of the insurance from my old decoder to the new PVR decoder, I then requested for her to change to payment date to the end of the month.

Today I called again as I noticed that my service was suspended and I spoke to Annalisa that told me I needed to pay a prorate amount of R328 today to reconnect the service as she changed the date. I went to pay R340 at a Pick N Pay when I returned home I realised that it was still not reconnected. I called again and spoke to Anele that told me I need to pay a extra R500 in order for it to be reconnect and I explained to her that Annalisa told me to pay R328 to reconnect the service where does that amount come from and she said that Annalisa apparently gave me a wrong price and that the amount was only for the PVR package and not the WiFi as well. Yet when I spoke to her I requested for the complete service to be reconnected and she said well that amount was wrong I needed to Pay the extra money first before it’s reconnected as they now allocated the amount to the Wifi and not to the PVR service. I asked her whose problem that was as Annalisa gave me that amount and I went to pay what she told me and now she just demands that I pay extra money in order for the revive to be connected.

I told her to rather cancel the whole service and she said I must hold on but she dropped the call.

I called again on 22/11/23 Spoke to Samantha - Manager at Call Centre and explain my dissatisfaction with their agents and their service and she agreed that they didn’t handle my request correctly and the 3 agents I spoke to all 3 had different stories which doesn’t make sense.

She said she will escalate my request to cancel due to dissatisfaction and revert back to me.

I called again at 22/11/23 @ 18:38 Spoke to Mbali Mahlangu?? She advised about the rental of movies that were included and a balance which none of the 4 previous ladies I spoke to mentioned and now Anele said O should R500+ but now Mbali said I must pay R930+ which means including the R340 I paid I need to pay almost R1300 now and then er the end of the month I must pay again full subscription again of R1500 which means I will have to pay double then what I should have paid if I didn’t change the payment date which is total madness.

I called again today 04/12/23 and spoke to Snethemba and he said I should pay R860.84 for the service to reconnected and the next payment date is 31/12/23

I called again at 17:15 and spoke to a lady, but I didn’t get a name. I told her I just paid R900 instead of the R860 that’s Snethemba said I should pay, but may services are still not connected. I asked he r to call her manager and while holding on for her the call got cut.

I called again at 17:26 and spoke to Milah and O explained to her as well and she said the amount Snethemba gave me was the balance and not for the channels, I told her I asked him 3 times is the amount he gave me correct and will my services be reconnected and he said he is 100% sure. I again asked her to speak to her manager and while holding on for her the call got dropped again.

I am really tired of the incompetence of DSTV MULTICHOICE. I just want to cancel and I don’t want to deal with them anymore, but no one can assist with me with that.