An unhappy and very disappointed customer.

I'm livid at Multichoice Dstv and their bad service. My mother is late and I was a second user under her main decoder. She lived in North West and I'm in Joburg. I was the one who called to add myself as a second decoder user under her main one and Dstv didn't have a problem with that. Now I need change of ownership as I need my decoder to be removed under her and being sent from pillar to post. I don't mind submitting the death certificate however they're requesting that my dad who is written in the letter of authority to come to the change of ownership in joburg...what nonsense. What is the purpose of them asking and writing all those security questions when I added the decoder if they can't use the same process when I want to change. I mean the second decoder is mine and not my mothers and just a second user under her account.