An unforgettable nightmare of an experience

I have been experiencing issues with my DSTV Explora since last week Sunday the 25th of August. I called the call centre several times and it was confirmed that my issue was being escalated to the Team Leaders as they were aware of the issue and it seemed that I was one of the customers impacted by the issue. It has also been confirmed to me the issue that I am experiencing is the result of an upgrade that was done of which some of the consultants were not even aware of what was happening. What disgust me the most is the fact that I should be the one spending airtime to make phone calls and in doing so its either I get through a consultant that is misinformed or knows nothing or I get through someone with a bad attitude. I have been sent from pillar to post and have also been provided with incorrect contact details as I am on 'price-lock'. I also sent an email to *** on the 25th of August 2019 @09:11 and received reference no *** and it was mentioned in their correspondence that I should be getting feedback within 24 working hours, again on the 28th of August @15:27 I sent another email as there was no feedback or any contact made and received a new reference no which is ***. To this day I have not received any assistance let alone feedback.

The last straw was yesterday when I called the call centre on their JHB number which is *** and was being assisted by Nolubabalo who at some point made me feel so little. The consultant shouted at me and spoke to me as if she was speaking to her child, even after I told him that I do not appreciate how she is speaking to me she saw nothing wrong and told me that is how she speaks. My other 2 decoders were working perfectly fine but after speaking to Nolubabalo they stopped working and when I called back the call centre I was told that there is no package linked to my profile and was placed on hold as usual without getting any feedback up until I ran out of airtime. I have spend more than R200 in airtime trying to get my issue resolved and what frustrates me even more is the fact that I will have to pay for something that I have not even been able to use for more than a week now, let alone the money I have wasted on airtime. Multichoice service is the worst ever, everything about them is just a nightmare.