An irritated, frustrated, disappointed customer

I'm really disappointed by the service i received at Multichoice (DSTV), how can you expect me to pay for services that I don't use nor approved to added to my subscription. Only for your consultant to tell me it's either I pay or I pay I have no choice because the system doesn't allow them to remove that stupid bundle that was added to my subscription. Please tell me how that works cause one can never pay for something that they don't use and you can't force to spend money on unnecessary things

After so many years of being a loyal customer I'm thinking of canceling my subscription cause honestly I can't be forced to support a business that doesn't prioritize the customer needs and assist in solving problems, but always ready for the money game