an angry customer

I'm forced to take this matter further with dstv,I spoke with their consultant through twitter about my dish having difficulty with signal and its been like days and nothing new or any changes happened,he keeps telling me that they have reset their signal and that all will be back to normal and still nothing,I even went to their branch at botlokwa/matoks complex hoping to get help but to my suprise their worker told me that I have to pay R180 before he can come and help bring back its signal and he wasn't even wearing a name tag_can someone come to my rescue please because I'm paying for something I can't access to!!!(***7)