An account of R9421.93

I've just spoken to one of your consultants to change my package and confirm the amount that needs to be paid,after confirming the amount and the amount being incorrect i go onto your website to see that i owe DSTV R9 421.93,,,,How ridiculous!!!!!This is not the first time that ive had issues with your accounting s****s.I demand this get sorted and that i receive a months free service.This is not acceptable.