Amount paid in error to multichoic/Dstv

Hi im very dissapointed with Dstv multichoice ,my wife paid R1250 in error to our Dstv account of which is on my name ,i sent a mail to multichoice requesting a refund and they ask for proof of payment of which we sent it to them after a few day i got a mail saying the refund has been captured and will get our money on the 9/09/2024 ,the money was not paid in on the 9/09/24 and when i did a follow up on the 12/09/24 then they told me the refund has been rejected cause i said the money must be paid back into my account not my wifes account where the initial payment came from and i did withdraw tht statement via e mail and i asked them to pay it back to the account whre it came from,really the service by multichoice is unnaceptable so wish there was another competitor was gonna definatetly take my account off from them to the competitor ,why this should be an issue to refund our money ,they really *****ing from clients my number is [*** and my name is Vusie Nyawo)