Amount Paid but I'm still being hassled
<p>I have cancelled my DSTV subscription in 2015 but did receive a call last year (October) stating that I had an amount of R372,80. I did not understand why this amount was charged as all subscriptions were up to date, however I did pay this amount and emailed re proof of payment to the consultant that had called me. </p> <p>I have received a call this morning stating that I owe the same amount. I have explained that this amount has been settled and I am receiving no resolution to this issue. The amount was paid in October 2016 and, thankfully, I still have the email which shows that. It is a nightmare obtaining assistance from call centre agents. I just require somebody to assist with this so that this can be fully resolved </p>
Dear Ashveer
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
Dear Ashveer
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv Hello Peter team
After my initial rant online, I was contacted by a wonderful lady named Dinah who was completely efficient, patient in her approach, empathetic and professional in her attendance to the matter. I am grateful for the level of service rendered And cannot express my gratitude enough.
After my initial rant online, I was contacted by a wonderful lady named Dinah who was completely efficient, patient in her approach, empathetic and professional in her attendance to the matter. I am grateful for the level of service rendered And cannot express my gratitude enough.