Amount owing even though I'd paid

Hi<br> <br> I just want to express how absolutely appalled I am by the service DSTV runs toward us the customers. This morning (the 8th November) I woke up to a dstv that has not been working. My services had been switched off even though I paid on the after the 1st of October. My payment cycle is on the 15 of every month. I am now liable for Dstv's choice of not switching the subscription off until the 1 October. We were not home and at the inlaws place and immediately upon our return, paid our normal subscription. Before I paid the reconnection fee, I checked how much was owing and made payment according to it. The balance thereafter was 0.00.Today, I woke up to cut off services and when I called the call centre, an agent by name of Lungelo ref ***4-I15 told me that I am owing R600. I find this unacceptable on all levels as dstv reconnected my services and told me I have no outstanding balance and now suddenly I have to pay this R600 and on the 15th, my normal Subscription of R750. I am being held responsible for services that kept running until the 1st and also for having a pvr that I bought with my own money. I had to call to reactivate my pvr services and also call to reconnected