Amount

Received a call from Charlotte yesterday to tell me that the internet has been removed from my account. Today my service are suspended again with a credit of R246 and amount due of R131 i paid R100 towards the R131 but im still told about an amount which was taken for the internet hence i have an outstanding of R131 i thought the issue its settled when i go to the WhatsApp self service it says the R131 it's due on the 27-08-23 but why are my service suspended though from when i made payment my money was taken by the internet as they said but why not reverse back the amount cause i never received the internet ,the service offered by multichoice it doesn't deserve us to pay for it imagine if an account gets suspended for R131 whereas i have not even watched it for a week they kept suspending it cause of the internet i have a credit of R246 can it be refunded to me its the end of the relationship between me and them i paid them R500 to watch dstv for 6 days