Amateur and *********** call centre staff

<p>On 27 Jan 2017 I called the Cape Town call centre( ********** 222) to link my new decoder. I also very clearly told the assistant (Shinga) that I wanted to cancel the decoder care contract on my old decoder. She assured me that she would escalate it from her side, and someone from the decoder care team would call me on Monday (30/1/17). She also informed me that I could send an sms to 32445 to cancel it. When I'd heard nothing by lunch time on Monday (30/1/17), I sent an sms as well. I received a response saying they would be in touch "shortly". By Friday (3/2/17) I'd still not had any contact, so I called again. This time I spoke to Kevin in the Decodercare insurance dept, who advise that nothing had been escalated by Shinga, and assured me that he would request a call retrieval, then action a credit against my account as the February premium had already been billed. He also promised to feed back to me on Friday (3/2), or latest Monday(6/2). By today (7/2), NOBODY from Multichoice had callled me back, so I called again. I eventually got through to the decoder care dept, and spoke to Kagiso, who told me it will be cancelled from March???? NOT A CHANCE!!!!!! I did everything I was supposed to do, timeously. MULTICHOICE MESSED UP, why must I pay insurance on a device no longer in use because of *********** Multichoice staff? Kagiso then put me on hold, and disappeared. I eventually put the phone down after about 20 minutes of holding. I know all your calls are recorded, and I have dates, times and names from all my calls, I also have the sms and response, if you would like to verify any of the above. I would appreciate it if some competent could contact me, and resolve this issue. I have wasted enough time (and money for calls!!!) on this, and don't really know what els to do to get this decoder care insurance cancelled. Can again and waste another hour of my life? Social media? Cancel my subscription completely?</p> <p> </p>