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Amanda D
1 reviews | Active since Dec 2019
12 Dec 2019, 16:04
Amanda Dobbins
I have opted for the prize lock for a 2 year period during the month of April 2019 (Not sure about the month but was this year). Installed new explora and phoned in to DSTV to load package. Then they cut my TV I had to phone numerours times and then was debited with incorrect amounts as promised. Then for the first time a lady phoned me to tell me that the problem has been sorted and this will not happen again. Guess what this month I was once aain debited with the wrong. Your assistance will be appreciated. Regards Amanda
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
13 Dec 2019, 08:59Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Dec 2019, 08:59
Official
Hi,
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Dec 2019, 09:33Hi Amanda Dobbins,
On behalf of MultiChoice, I would like to apologize for the incontinence caused.
We realize that we debited an amount of R904.00 instead of R899.00. Please be advised that your account has been reconciled.
Your account will be debited with an amount of R789.00 on the 01\01\2020.
Regards
Ntando
On behalf of MultiChoice, I would like to apologize for the incontinence caused.
We realize that we debited an amount of R904.00 instead of R899.00. Please be advised that your account has been reconciled.
Your account will be debited with an amount of R789.00 on the 01\01\2020.
Regards
Ntando
Best regards,
DStv (MultiChoice)'s reply13 Dec 2019, 09:33
Official
Hi Amanda Dobbins,
On behalf of MultiChoice, I would like to apologize for the incontinence caused.
We realize that we debited an amount of R904.00 instead of R899.00. Please be advised that your account has been reconciled.
Your account will be debited with an amount of R789.00 on the 01\01\2020.
Regards
Ntando
On behalf of MultiChoice, I would like to apologize for the incontinence caused.
We realize that we debited an amount of R904.00 instead of R899.00. Please be advised that your account has been reconciled.
Your account will be debited with an amount of R789.00 on the 01\01\2020.
Regards
Ntando
Best regards,
AD
Amanda D's updateReviewer Update
01 Jan 2020, 20:55Well my account has once again been debited with an amount of R904 and not R789 as per previous reply. I still do not understand as to why this problem cannot be sorted. Disgusted.
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Amanda D's update01 Jan 2020, 20:55
Reviewer Update
Well my account has once again been debited with an amount of R904 and not R789 as per previous reply. I still do not understand as to why this problem cannot be sorted. Disgusted.