Am sick and tired of Multichoice while am a loyal customer. Am using my money to pay channels.

It's hard to see a payment raised in every day up and down,and while am calling Multichoice am spending a lot of my airtime, since 2weeks back I spent more than R200 of my airtime and they never refunded me my airtime abd but am not getting a straight forward answer. Because my balance yesterday in the morning it was R575 but today my balance is R1194 due is 16/06/2020 while searching on whatsapp self-service but consulted told me due is on 07/07/2020 my poblem is the amount that is raising always. Please give me my airtime back and solve the mess on my account if you can't solve just come and collect your decoder. Its stressing me out seeing the balance raised like this without knowing what is going on. While I call Multichoice yesterday the consulted they told me different stories so i can't understand it. It makes me confused and start to regret on my decision that I took about price lock. I loose my artime and no feedback from Multichoice what should I have to do? It's stressing a lot. Yesterday they disconnect my channels and after calling Multichoice they connect the channels and they sad their giving me up 48hours to pay. My problem is, is not my fault for not paying on this June is the consulted who told me not to pay but now am surprised while my channels are disconnected and the bill is raising always before my due payment.