Am I the only one that thinks DSTV (Multichoice) service in general is ****?!!!

I called Multichoice numeral times before to sort out mistakes that they have made on my account. They don’t care that you use your own airtime hold on for ever. Just broke my record again 49min. Their favorite line was a always please hold on for a few minutes if the call cuts we will call you back. That’s absolute BS, they never. Even when matters are escalated to mangers are not resolved. Their managers will go to the extent of promising you the moon and the stars but never ever deliver. As long as they have your money they don’t give a sh*t. All they know is to put advert everywhere on your screen. The call center agents are so ***********. This is to a point they tell you we are outsourced so we don’t have the authority to resolve your query. The favorite line follows “ we will escalate and you will be call back” lol You will wait until you call them back. Bottom line over priced subscription, repetitive, adverts on no end basically a shoddy experience.