Always SHODDY SERVICE WITH DSTV

It would really be great ig someone at DSTV can actually take accountability and not keep passing the buck to insurance.. And then make the customer go through all the trouble due to their incompetence. Insurance was requested to continue on my new decoders that dstv replaced. To date nothing has been done and im still paying for insurance on decoders no longer in use!! I have called, emailed.. NO RESPONSE.. This is absolutely PATHETIC!