AP
Amanda P

1 reviews | Active since Jun 2015

30 Aug 2016, 06:38

always problems

<p>last month i paid R100 at pep for my dstv access account and was debited R100 again on my debit order.I contacted multichoice and was told that my account is over with R100 and i will not be debited for the month of September, during last week I called them again to activate my other decoder which I was told to pay R104,39 and the consultant said they will debit the money on the 28th,I asked again if my account is still over with R100 since I was debited twice she said I will onky pay that R104,to my surprise my service are disabled this morning, now I hv to phone them again and the calls are charging,I never had peace since I started using dstv.always one problem after the other</p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Aug 2016, 07:04
Official

Dear Amanda

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply30 Aug 2016, 07:53
Official

Dear Miss NA Mokasi

As per our telephonic conversation, we confirm that both your smart cards are active on the DStv Access packages, and the reconnection fee was credited on the account. Should you require any further assistance feel free to contact us.

Regards

Nesta

Best regards,

AP
Amanda P's update04 Sept 2016, 07:35
Reviewer Update

My other decoder ws re activated as mentioned on our telephonic discussion but today when I woke up it was deactivated again,multichoice didn't send me any sms or call to warn me about deactivating my account. I don't even know the reason why it was deactivated.and I have spend more than R150 contacting them last week.now we bacj to the sane storo