ALWAYS offline, wrong info given AND still without DSTV

Good day.

Me and my husband decided to get the DSTV price lock plan at the beginning of this week. Being a mom of 2 small children, under 2years of age, I went to the DSTV/multichoice branch in Witbank where we currently reside. The consultant explained to me that I need to either send a sms or apply over the internet. Which I was completely satisfied with, as long as I can do things from home and not having to take my children from their routines, I'm happy. Plus, my daughter suffers from a kidney problem and thus is immunocompromised, so I try my best to keep her away from big crowds of people.

After applying over the internet, I emailed the needed documentation to DSTV. Upon checking the process, I saw that there is one document outstanding. Confirmation of bank account holder. I phoned the branch and a document was sent to me to fill in. I emailed it back and for about 4 hours there was no change in the process, it still showed that the Confirmation of bank account holder is outstanding. I phoned the branch again, the lady explained that i have to bring the document in personally. I left my house with both my children for the second time that day. Upon arriving at the Branch the lady informed me that the system is offline and she cannot help me, I gave her the form I filled in and se explained to me that this is not the correct form.. Disappointed, I left the branch, thinking I'l manage the following day when the system in back online again.

The second day, which is Thursday, I phoned the Branch early to ask them exactly what document I need for the Confirmation of Bank accountholder. The lady verbalised that i need to come in to the store because se cannot explain this document over the phone. Do once again, I took both my children and left my home to go to the store as requested by the lady over the phone. And again upon arriving at the branch, the system was offline. And again I could not be helped. She explained that she needs to check online for my confirmation of accountholder document. I left the branch unhappy for a fourth time, as I cannot wait at the store for them to come back online.

Once I arrived home I phoned the branch, they were still offline. I phoned them again at 14:34, and yes you guessed it, STILL OFFLINE.

I am soooo unhappy with this.