1 reviews | Active since Mar 2009
Always Incorrect Accounts & useless Staff
I tried to reconnect my account last nigh using online service , as multichoice does not send me statements & The new system does not show the amount on tv . I paid the amount on the online service it told me of R 744.25 , <br> Contacted the call center they won't connect me telling me i still owe R 380.00 for a reverse payment , Impossible ( It would not go through on my card if there were no funds)<br> I would request someone like a supervisor contact me , its not the first time multichoice has got my account wrong and I'm fed up , I want my account recconnected by end of the day , I have payment history that i'm up to date , also i have been double charged before on recconnection fees.<br> *** Justin Wheeler Contact *** / ***. I Refuse to pay more towards this account at this moment. <br> <br>
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicates that your problem was resolved on the 21st October 2015 by one of our agents, your smart card number *** was activated on DStv Extra package. Please be advised that we are experiencing high contact volumes.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
Our records indicates that your problem was resolved on the 21st October 2015 by one of our agents, your smart card number *** was activated on DStv Extra package. Please be advised that we are experiencing high contact volumes.
Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below for urgent assistance.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,