Always having issues with DSTV :-(

I have made payment to my DSTV account Via the DSTV.

You open the app and navigate to manage account and then it gives you your balance and then you select pay now. It then redirects you dtsv.momentpay.io for you to choose your payment method, I choose Banks - Standard Bank. I then added my login details and made the payment. Payment went off my account, but it is not reflect has paid it still shows I owe for this month.

***8 - Ref *** - This is the reference for my proof of payment that I have emailed.

I have reached out to the whatsapp chat channel whereby I kept getting responses like "the payment is reflecting wait 24 to 48 hours" where I keep telling them that the payment should reflect immediately as I pay this way every month.

My concern is that my payment is not reflecting and you guys are going to disconnect me and then tell me I must pay reconnection fees.

I have sent the proof of payment and I have made the payment, If you have a technical system error why is this now my problem!! Payment was made on the 21st May and its is now the 22nd May and it is still not reflecting.

I dread the fact that my account will be disconnected and then you tell me to pay more money in.

Can i have this resolved now. If there is a technical error between the bank and the portal investigate the reason why its not reflecting instead of telling me to wait when I have shared my proof of payment.