VH
Verna H
1 reviews | Active since Mar 2010
19 Aug 2015, 18:05
always disgusted by service
I paid my account of R710 then my service were disconnected. I called dstv nd they said they can see the payment and will activate my account 6 hours later and after 10 calls to dstv panel and multichoice still no joy. R100 airtime later. I am so sick and tired of dstv every month I need to fight with them. They charge so.much money but their staff is not properly trained and could be they under staffed cause things just don't get done. I'm so furious with Multichoice and they don't care anymore because they do not have competition. I want my dstv connected immediately or my money refunded.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
31 Aug 2015, 09:51Hello vernah,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our notes you have been assisted by one of our consultants and your service has been activated on the DStv Premium Package. We also confirm that payment of R710.00 is reflecting on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our notes you have been assisted by one of our consultants and your service has been activated on the DStv Premium Package. We also confirm that payment of R710.00 is reflecting on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply31 Aug 2015, 09:51
Official
Hello vernah,
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our notes you have been assisted by one of our consultants and your service has been activated on the DStv Premium Package. We also confirm that payment of R710.00 is reflecting on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for any inconvenience you may have experienced in this regards.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our notes you have been assisted by one of our consultants and your service has been activated on the DStv Premium Package. We also confirm that payment of R710.00 is reflecting on your account.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert