Always disappointing!!

Having dstv is becoming a nightmare, I am reviewing them twice in a space of two months. Each months seems to be worse than the other. I was watching tv and all of a sudden my subscription gets disconnected, I was advised by a supervisor that I can reconnect my services anytime in the middle of the month to pay less since we are charged on a daily basis, I followed the advice and activated mid month, my billing period is on the 30 but to my surprise I am disconnected and payment due is ridiculously high. I really cannot take this service. I have been disconnected and charged more than I am supposed to pay and it’s not even my billing date. The call centre is not helpful, they either don’t know what is going on and cannot do anything other than escalate, why do we even bother - this service is not free we pay for it.