MC
Melreena C

1 reviews | Active since Jul 2016

26 Jul 2016, 06:23

ALWAYS BEING DEBITED MORE THAN NORMAL RATES

<p>Dstv debits my account with an extra amount every month, when i asked to refund the extra amount that was debited, i was told to wait for 14 days.. Their statements are never updated and always show that the account was in arrears when in actual fact if the account was in arrears the dstv should have been cut off.</p> <p>Dstv needs to update their systems and cannot use the same excuse every month that this is happening to most customers</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Jul 2016, 06:32
Official

Dear Melreena Chetty

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

DStv (MultiChoice)
DStv (MultiChoice)'s reply27 Jul 2016, 08:07
Official

Dear Miss Melreena Chetty

We apologies for the delayed response and inconvenience caused. We’ve escalated your complaint to our DPP department for investigation and to give you a call back directly with your concerns.

Regards

Nesta