Almost two weeks and no word from the Installer

We Recently returned our Faulty HD PVR decoder at the Randburg Offices as it was faulty and received an Explora which we were looking forward to enjoying over the Festive Season ( This was on Monday (18th December 2017). We received a call between the 20th- 21st from an Installer asking if the Explora was installed which we informed him it was not. The installer didnt even bother to give his name.

He proceeded to advise that He would come that Day, however, could not advise on the time frame. The rest of the week passed and the installer did not call again. It is now the 28th and still our Explora has not been installed. No feedback no Nothing yet I receive a message asking to rate the Service Received?! Wow Multichoice!.

Yes it is the Festive Season, however, why does your Service have to nosedive because of this?

I am Beyond Furious with the Service Received as I am paying for a Service I could not enjoy over Christmas. How long must i wait till February once all Staff are present and the Festive Hangover has passed?

Customer ID: ********** 4

Tel: ********** 738