RD
Ruan D

1 reviews | Active since Nov 2014

17 Feb 2016, 12:08

Almost an year later now, with account error

Hello Peter<br> <br> I posted last year 31 May 2015 about my incorrect billing starting from March 2015, since then the following happened<br> <br> 1. *********** personal contacted me and when I phoned<br> 2. Only got escalated, they were not competent to fix it, even asked for the competency, non received<br> 3. Incorrect billing = Costs to my pocket<br> 4. At least an R 1000 airtime wasted calling multichoice<br> 5. Empty bullsh*t promises from multichoice<br> 6. My phone recorded all the conversations I had with them = Key learning, install call recorder, helped me a lot to prove multichoice wrong<br> 7. Took me 6 months trying to settle my explora decoder = key learning, don't take an decoder at multichoice on an monthly sum, if you read the complaints on here, most of the is about explora<br> 8. Account still not correct, I have proved that I'm correct on my side, but multichoice says different, but they can't prove it<br> 9. Reply on this site and emails looks like an automated response, they reply and apologise, but do nothing<br> <br> Only solution I learn through my year battle with multichoice, is to get NETFLIX or AMAZON, it is cheaper and the service is friendly, I wish everyone struggling with dstv to get it<br> <br> Greetings<br> <br>

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply22 Feb 2016, 14:58
Official
Hello ruanish,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.

We've escalated your query to the DPP department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.

@DStvcare (twitter)
DStv (Facebook)
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DStv forum
www.dstv.com

Regards

Nesta