WK
Willem K
1 reviews | Active since Jun 2020
30 Jun 2020, 10:47
Allusive Client Manager and intend to resolve client issues
Absolutely no client service available with NO managers or client services managers available. I have been kept on hold for up to 45 minutes whilst being connected to the ALLUSIVE manager. Trying to resolve an issue for 9 days with multiple promises of escalations and call backs from DSTV. To Date no resolutions and no call back received
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
30 Jun 2020, 11:02Hi Willem Krugel,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply30 Jun 2020, 11:02
Official
Hi Willem Krugel,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
WK
Willem K's updateReviewer Update
30 Jun 2020, 11:25Further to my earlier complain I made the following calls to DSTV in an effort to resolve the issue.
Friday 19 June 2020, Saturday 20 June 2020, Sunday 21 June 2020 Multiple Calls. During these calls I was promised call backs and escalation of the issue. I then decided that I will give them time to resolve the issue.
Sunday 28 June 2020 I tied again and found that the issue has not been resolved. I called again and was promised a call back and escalation of the issue. The agent told me I can expect a call back within 30 minutes. no call received yet.
Tuesday 30 June 2020 multiple calls made again and eventually I was promised a call back again but the agent confirmed that the only escalation done was on 28 June 2020. What about earlier escalations?
Friday 19 June 2020, Saturday 20 June 2020, Sunday 21 June 2020 Multiple Calls. During these calls I was promised call backs and escalation of the issue. I then decided that I will give them time to resolve the issue.
Sunday 28 June 2020 I tied again and found that the issue has not been resolved. I called again and was promised a call back and escalation of the issue. The agent told me I can expect a call back within 30 minutes. no call received yet.
Tuesday 30 June 2020 multiple calls made again and eventually I was promised a call back again but the agent confirmed that the only escalation done was on 28 June 2020. What about earlier escalations?
WK
Willem K's update30 Jun 2020, 11:25
Reviewer Update
Further to my earlier complain I made the following calls to DSTV in an effort to resolve the issue.
Friday 19 June 2020, Saturday 20 June 2020, Sunday 21 June 2020 Multiple Calls. During these calls I was promised call backs and escalation of the issue. I then decided that I will give them time to resolve the issue.
Sunday 28 June 2020 I tied again and found that the issue has not been resolved. I called again and was promised a call back and escalation of the issue. The agent told me I can expect a call back within 30 minutes. no call received yet.
Tuesday 30 June 2020 multiple calls made again and eventually I was promised a call back again but the agent confirmed that the only escalation done was on 28 June 2020. What about earlier escalations?
Friday 19 June 2020, Saturday 20 June 2020, Sunday 21 June 2020 Multiple Calls. During these calls I was promised call backs and escalation of the issue. I then decided that I will give them time to resolve the issue.
Sunday 28 June 2020 I tied again and found that the issue has not been resolved. I called again and was promised a call back and escalation of the issue. The agent told me I can expect a call back within 30 minutes. no call received yet.
Tuesday 30 June 2020 multiple calls made again and eventually I was promised a call back again but the agent confirmed that the only escalation done was on 28 June 2020. What about earlier escalations?