Allocations

I really need someone who knows what is going on to contact me urgently and sort out this mess. Please I do not want to be contacted by anyone from Multichoice Soshanguve Thorntree staff. They tried their best to assist me sending follow up every time I call them without any positive outcome. I want someone who will take a responsibility and see that I do not suffer until my payment is allocated and given the correct amount to pay. I have sent numerous e-mails to Customer Service and so far there is no help from them. This is my second query at hello peter regarding the same matter and it is not resolved till today. ,Multichoice respond to me after I logged my query with you , Nesta responded to me that The reason why your payment was not allocated is because there was no customer reference on the payment. They have a proof of payment with reference how is that difficult for them to allocate the payment ?Why is it taking them months to allocate it, My view is been disconnected I have to contact them every two days to reconnect my service, now they a telling me to make a payment , what payment must I pay for if they can't allocate the old payment and they owe me the R50 connection