Allocation of payment - services disconnected

I made a payment into my account in August 2017, this payment was not allocated (not sure why as i used the same account no. and reference that i use every month). My services were disconnected due to account being in arrears. I called DSTV and was asked to email the proof of payment which i did and the services were connected again. I was then told the matter would be escalated to the accounts department so that they can allocate the payment.

My services kept on being disconnected about twice every week and each time i have to call, the call centre agent can see the proof of payment on the ssystem he connects again and tells me he will escalate. On the 5th or 6th call, the call centre agent asks me for a case number, i tell him no one has ever given me a case number to which he says if the matter was really escalated i should have received a case number. Now i wonder what the other call centre agents have been doing????? He sends me a case number via email, then a few days later follows up with the accounts department and still nothing. No reponse from anyone and my services still get disconnected every couple of days.

I am so frustrated because the scheduled payment for this month has also gone through today and it reflected immediately on my account with no change in reference no. or account details. SO WHAT HAPPENED TO MY AUGUST PAYMENT???? No one seems to be able to assist, the call centre agents wont transfer me to a manager or someone more senior to assist me, they just keep telling me my matter has been escalated.

How can such a big company not be able to allocate a payment for a whole month when you have the payment date, account number and refernce number used. I am so shocked by the incompetence. So quick to disconnect my services but can't allocate a simple payment. A WHOLE MONTH later and there is no solution. Not to mention the airtime that i have spent to call each time and hold on the line while they look for the proof of payment, or a system that wont connect, or trying to allocate the payment themselves.